Shipping Policy

Q: How can I update my shipping address after placing an order?

Contact us right away. If your order hasn’t been shipped, we can update the address on our end.

Order Processing Time

Processing: All orders for in-stock items are processed within 1–2 business days after order confirmation/payment.
Note: Orders placed on weekends or holidays may experience slight delays, as our warehouse operates Monday through Friday during standard business hours (excluding holidays).

Shipping & Delivery

At EvercrossBike.com, we are committed to delivering your premium e-bike with prompt and reliable service. We offer free shipping on all e-bike orders to the shipping zones listed below.

Once your order is dispatched, you will receive a confirmation email with tracking details. Please note that tracking information may take 48–72 hours to update.

Shipping Zones & Estimated Delivery Times

Shipping Zone	Destination Countries	Estimated Delivery Time	Shipping Cost	Courier
Europe	Belgium, Czech Republic, Denmark, Finland, France, Germany, Hungary, Ireland, Italy, Netherlands, Poland, Spain, United Kingdom	3–5 working days	Free Shipping	DPD, UPS, DHL
Rest of World	United States, Canada, New Zealand, Norway, Switzerland	5–7 working days	Free Shipping	UPS, USPS, FedEx, DHL

Total delivery time equals processing time plus shipping time, which varies depending on your location.

Order Tracking

Notification: Once your order has been shipped, you will receive an email with a tracking number.
Update: Tracking data may take 48–72 hours to update. If tracking details are not visible immediately, please check back later.
Assistance: If you have difficulty tracking your package, please contact us at info@evercross.bike and we will resolve the issue within 48 hours (excluding weekends and holidays).

Delivery Delays

If your order is delayed beyond the estimated delivery time, please contact us at info@evercross.bike. We will work closely with our shipping partners to investigate and expedite your delivery.

Order Cancellations & Changes

Before Shipment:
- You may request an address change or cancel your order without any fee if done before a tracking number is provided.
After Shipment:
- Once an order is shipped, we cannot modify or cancel it.
- Any cancellation or address change requests made after shipment are subject to our Terms of Service.

Customs, Taxes, and Import Duties

Responsibility: Orders delivered internationally may incur customs fees, import duties, or taxes imposed by your country’s customs authority. These charges are the responsibility of the recipient.
Information: We have no control over these fees. Please contact your local customs office for more details.

Additional Shipping Information

Non-Delivery: Due to courier limitations, we currently do not ship to certain remote areas or islands (e.g., Sicily, Sardinia, Corsica). Please verify your destination before placing an order.
Holiday Shipping: During public holidays, processing and delivery times may be affected. We appreciate your patience in these instances.
Multiple Shipments: If your order contains multiple items, they may be shipped separately. You will receive separate tracking numbers if this is the case.

Returns & Liability

Returns: Customers are responsible for return shipping costs. We recommend using a trackable shipping service and purchasing shipping insurance.
Liability: EvercrossBike.com is not liable for any items lost, stolen, or damaged in transit. If your order is lost, damaged, or not received within 7 business days after shipment, please contact us for assistance.

Contact Information

For any questions or concerns regarding shipping, please contact our customer support at:

Email: info@evercross.bike

This Shipping Policy is designed to ensure a clear understanding of our shipping procedures, delivery timelines, and responsibilities. We appreciate your business and are committed to providing a premium shopping experience with EvercrossBike.com.

Need Help? Start Here.

Browse our most frequently asked questions to get the answers you need.

Shipping & Returns

Below are some common questions about shipping, returns, and exchanges

What is the estimated delivery time for my order?

We typically process orders within 1–2 business days. Once shipped, delivery usually takes 3–7 business days, depending on your location. For more details, please visit our Shipping Policy page.

Do you offer free shipping on e-bikes?

Yes, all e-bike orders qualify for complimentary shipping. More information is available on our Shipping Policy page.

How can I track my order once it’s shipped?

Once your order leaves our warehouse, you’ll get an email with a tracking number and a link to the courier’s tracking page.

What is your return policy and how do I initiate a return?

We offer a hassle-free return window 30 days for unused items in original packaging. To start a return, contact our support team with your order details, and we’ll guide you through the process.

How do I cancel my order before shipment?

Please email us as soon as possible with your order number. If your order hasn’t been shipped yet, we can cancel and issue a full refund.

Who covers the return shipping fee if the product is faulty?

If the issue is due to a manufacturing defect or our error, we’ll cover the return shipping. For non-faulty returns (e.g., a change of mind), shipping costs are the customer’s responsibility.

Orders & Payment

Below are some of are common questions about orders

What payment methods do you accept?

We accept major credit cards (Visa, MasterCard, American Express), PayPal, and other secure payment options like Apple Pay and Google Pay, depending on your region.

Is my payment information secure?

Absolutely. All transactions are encrypted via SSL, and we do not store your credit card details on our servers.

How can I update my shipping address after placing an order?

Can I receive an invoice or receipt for my purchase?

Yes, an email receipt is automatically sent after payment. If you need a formal invoice, just reach out to our support team.

How do I place a bulk or special order?

For larger quantities or custom requests, send us an email with your requirements. We’re happy to discuss bulk pricing and lead times.

Products & Specifications

Below are some common questions about our products

Do your bikes come with all necessary accessories?

Each bike typically includes the battery, charger, tool kit, keys, lock and a manual.

Is assembly required when my bike is delivered?

They arrive about 90% pre-assembled. You’ll attach parts like the handlebar, front wheel, or pedals. A tool kit is included for convenience.

Are there any recommended maintenance tips for the e-bike?

We suggest checking tire pressure regularly, keeping the drivetrain clean and lubricated, and charging the battery indoors at room temperature for maximum longevity.

How does the bike’s design enhance both performance and comfort?

Our frames are engineered with shock-absorbing forks, ergonomic saddles, and balanced geometry—ensuring efficient power transfer and a smoother, more comfortable ride.

Warranty & Service

Below are some common questions about our warranty

What is the warranty period for Evercross e-bikes?

We stand by our products with a 2-year warranty that covers manufacturing defects in the frame, motor, and battery.

What does the warranty cover?

It typically covers defects in materials or workmanship. Wear-and-tear or damage from misuse isn’t included. Refer to our Warranty Policy for specifics.

How do I claim for warranty repairs or service?

Simply contact our customer support with your order number, proof of purchase, and details about the issue. We’ll guide you through the next steps.

Do you offer any service plans or maintenance packages?

While we don’t have formal packages, we can assist with directing you to service partners. Contact us for more info.

Account & Support

Below are some common questions about managing your account.

How do I log in to my account?

Our login process is simple—just enter your email address on our one-page login form, and we'll send you a secure code. There's no traditional registration or password needed.

How do I update my account details?

Once logged in, you can access your profile page to update your information at any time. Simply edit the fields you need to change and save your updates.

What should I do if I don’t receive my login code?

If you experience any issues receiving your code or have trouble logging in, please reach out to our support team via the Contact Us page for prompt assistance.

Where can I find more detailed information about shipping, returns, and warranty policies?

Detailed information is available on our dedicated Shipping Policy, Return Policy, and Warranty Policy pages.