Terms and Conditions
OVERVIEW
This website is operated by the EvercrossBike.com team. Throughout the website, the terms “we,” “us,” and “our” refer to the EvercrossBike.com team. EvercrossBike.com offers this website, including all information, tools, and services available from this site (collectively, the “Service”) to you, the user, conditioned upon your acceptance of all terms, conditions, policies, and notices stated herein.
By visiting our site and/or purchasing something from us, you engage in our Service and agree to be bound by these Terms and Conditions (“TERMS AND CONDITIONS”, “Terms”), including those additional terms, conditions, and policies referenced herein or available by hyperlink. These TERMS AND CONDITIONS apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/or contributors of content.
Please read these TERMS AND CONDITIONS carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these TERMS AND CONDITIONS. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any Services. If these TERMS AND CONDITIONS are considered an offer, acceptance is expressly limited to these TERMS AND CONDITIONS.
Any new features or tools added to the current store shall also be subject to these TERMS AND CONDITIONS. You can review the most current version of the TERMS AND CONDITIONS at any time on this page. We reserve the right to update, change, or replace any part of these TERMS AND CONDITIONS by posting updates and changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.
Our store is hosted on Shopify Inc., which provides the online e-commerce platform that allows us to sell our products and Services to you.
SECTION 1 – ONLINE STORE TERMS
By agreeing to these TERMS AND CONDITIONS, you confirm that you are at least the age of majority in your jurisdiction, or that you are the age of majority and have provided consent for any minor dependents to use this site. You may not use our products for any illegal or unauthorized purpose, nor may you, in using our Service, violate any laws in your jurisdiction (including, but not limited to, copyright laws). You must not transmit any worms, viruses, or any code of a destructive nature. A breach or violation of any of these Terms may result in the immediate termination of your Services.
SECTION 2 – GENERAL CONDITIONS
We reserve the right to refuse Service to anyone for any reason at any time. You understand that any content you provide (except credit card information) may be transferred unencrypted and may involve transmissions over various networks or changes to adapt to technical requirements. All credit card information is encrypted during transfer over networks. You agree not to reproduce, duplicate, copy, sell, resell, or otherwise exploit any portion of the Service or access to it without express written permission from us. Headings used in this agreement are included solely for convenience and shall not limit or affect these Terms.
SECTION 3 – ACCURACY, COMPLETENESS, AND TIMELINESS OF INFORMATION
The material on this site is provided for general information only and should not be relied upon as the sole basis for making decisions without consulting more accurate, complete, or timely sources of information. Any reliance on the material on this site is at your own risk. This site may contain historical information, which is not current and is provided for reference only. We reserve the right to modify the contents of this site at any time without any obligation to update any information. It is your responsibility to monitor changes to our site.
SECTION 4 – MODIFICATIONS TO THE SERVICE AND PRICES
Prices for our products are subject to change without notice. We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without prior notice. We shall not be liable to you or any third-party for any modifications, price changes, suspensions, or discontinuances of the Service.
SECTION 5 – PRODUCTS OR SERVICES
Certain products or Services may be available exclusively online through the website. These products or Services may have limited quantities and are subject to return or exchange only in accordance with our Return Policy. We strive to display colors and images as accurately as possible; however, we cannot guarantee that your computer monitor’s display of any color will be accurate. We reserve the right to limit sales of our products or Services to any person, geographic region, or jurisdiction on a case-by-case basis. We also reserve the right to limit quantities or discontinue any product at any time. Any offer for any product or Service made on this site is void where prohibited. We do not warrant that the quality of any products, Services, information, or materials purchased or obtained by you will meet your expectations or that any errors in the Service will be corrected.
SECTION 6 – ACCURACY OF BILLING AND ACCOUNT INFORMATION
We reserve the right to refuse any order you place with us. We may limit or cancel quantities purchased per person, per household, or per order, including orders placed under the same customer account, using the same credit card, or using the same billing and/or shipping address. In the event of changes or cancellations, we may attempt to notify you via the email, billing address, or phone number provided at the time of order. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers, or distributors.
You agree to provide current, complete, and accurate purchase and account information for all purchases made at our store. You also agree to promptly update your account and other information (including email address and credit card details) so that we can complete your transactions and contact you as necessary.
For more details, please review our Refund Policy.
SECTION 7 – OPTIONAL TOOLS
We may provide you access to third-party tools over which we have no control. You acknowledge and agree that any third-party tools are provided “as is” and “as available” without any warranties, representations, or conditions, and without any endorsement by us. We shall not be liable for any issues arising from your use of these optional tools. Use them at your own risk and ensure you are familiar with the third-party provider’s terms.
SECTION 8 – THIRD-PARTY LINKS
Certain content, products, and Services available via our Service may include materials from third-parties. Third-party links on this site may direct you to websites not affiliated with us. We are not responsible for evaluating the content or accuracy of any third-party websites or materials, and we do not warrant and will not be liable for any damages arising from their use. Please review the policies and practices of any third-party websites before engaging in any transactions.
SECTION 9 – USER COMMENTS, FEEDBACK, AND OTHER SUBMISSIONS
If you submit any ideas, suggestions, proposals, or other materials to us (collectively, “Comments”), you agree that we may, at our sole discretion, use such Comments in any manner and in any medium without any compensation or obligation to you. We are under no obligation to maintain the confidentiality of your Comments. You further agree that your Comments will not violate any third-party rights or contain unlawful, abusive, or obscene material. We assume no liability for any Comments submitted by you or others.
SECTION 10 – PERSONAL INFORMATION
Your submission of personal information through our store is governed by our Privacy Policy, which can be viewed here: Privacy Policy.
SECTION 11 – ERRORS, INACCURACIES, AND OMISSIONS
Occasionally, there may be information on our site that contains typographical errors, inaccuracies, or omissions regarding product descriptions, pricing, promotions, shipping charges, transit times, and availability. We reserve the right to correct any errors, update information, or cancel orders if any information in the Service is inaccurate at any time without prior notice. We undertake no obligation to update or clarify any information on our site except as required by law.
SECTION 12 – PROHIBITED USES
In addition to other prohibitions set forth herein, you are prohibited from using the site or its content:
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(a) for any unlawful purpose;
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(b) to solicit others to perform or participate in any unlawful acts;
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(c) to violate any international or UK regulations, laws, or local ordinances;
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(d) to infringe upon our intellectual property or that of others;
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(e) to harass, abuse, or discriminate against any person;
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(f) to submit false or misleading information;
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(g) to upload or transmit harmful code (viruses, malware, etc.);
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(h) to collect or track personal information of others;
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(i) to spam, phish, or scrape data;
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(j) for any obscene or immoral purpose; or
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(k) to interfere with or circumvent the security features of the Service or any related website.
We reserve the right to terminate your use of the Service if you violate any of these prohibited uses.
SECTION 13 – DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY
Your use of the Service is at your sole risk. The Service and all products and Services delivered to you are provided “as is” and “as available,” without any warranties of any kind, either express or implied, including warranties of merchantability, fitness for a particular purpose, or non-infringement. We do not guarantee uninterrupted or error-free Service. In no event shall EvercrossBike.com, its directors, officers, employees, or affiliates be liable for any direct, indirect, incidental, punitive, special, or consequential damages arising out of or related to your use of the Service or any products procured through it, even if advised of the possibility of such damages. Some jurisdictions do not allow the exclusion or limitation of liability for incidental or consequential damages, so the above limitations may not apply to you.
SECTION 14 – INDEMNIFICATION
You agree to indemnify, defend, and hold harmless EvercrossBike.com and its affiliates, directors, officers, employees, and agents from any claims, damages, liabilities, costs, or expenses (including reasonable attorneys’ fees) arising from your violation of these Terms or your use of the Service.
SECTION 15 – SEVERABILITY
If any provision of these Terms is found to be unlawful, void, or unenforceable, that provision shall be severed from these Terms, and the remaining provisions shall remain in full force and effect.
SECTION 16 – TERMINATION
These Terms are effective until terminated by either party. You may terminate these Terms at any time by ceasing to use our Service. We reserve the right to terminate your access to the Service immediately if we determine that you have violated these Terms. Termination does not relieve you of any obligations incurred prior to termination.
SECTION 17 – ENTIRE AGREEMENT
These Terms, along with any policies or operating rules posted on this site, constitute the entire agreement between you and EvercrossBike.com regarding your use of the Service, superseding any prior agreements or communications. Any ambiguities in the interpretation of these Terms shall not be construed against the drafting party.
SECTION 18 – GOVERNING LAW
These Terms and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of the United Kingdom.
SECTION 19 – CHANGES TO TERMS AND CONDITIONS
You can review the most current version of these Terms at any time on this page. We reserve the right to update, change, or replace any part of these Terms by posting updates on our website. It is your responsibility to periodically review these Terms. Your continued use of the Service after any changes constitutes acceptance of those changes.
SECTION 20 – CONTACT INFORMATION
If you have any questions about these Terms, please contact us at:
Email: info@evercross.bike
This document is intended to provide a full and detailed understanding of the Terms and Conditions governing your use of EvercrossBike.com. We recommend that you review these Terms carefully and consult with legal counsel if you have any questions regarding your rights or obligations.
Need Help? Start Here.
Browse our most frequently asked questions to get the answers you need.
Shipping & Returns
Below are some common questions about shipping, returns, and exchanges
What is the estimated delivery time for my order?
We typically process orders within 1–2 business days. Once shipped, delivery usually takes 3–7 business days, depending on your location. For more details, please visit our Shipping Policy page.
Do you offer free shipping on e-bikes?
Yes, all e-bike orders qualify for complimentary shipping. More information is available on our Shipping Policy page.
How can I track my order once it’s shipped?
Once your order leaves our warehouse, you’ll get an email with a tracking number and a link to the courier’s tracking page.
What is your return policy and how do I initiate a return?
We offer a hassle-free return window 30 days for unused items in original packaging. To start a return, contact our support team with your order details, and we’ll guide you through the process.
How do I cancel my order before shipment?
Please email us as soon as possible with your order number. If your order hasn’t been shipped yet, we can cancel and issue a full refund.
Who covers the return shipping fee if the product is faulty?
If the issue is due to a manufacturing defect or our error, we’ll cover the return shipping. For non-faulty returns (e.g., a change of mind), shipping costs are the customer’s responsibility.
Orders & Payment
Below are some of are common questions about orders
What payment methods do you accept?
We accept major credit cards (Visa, MasterCard, American Express), PayPal, and other secure payment options like Apple Pay and Google Pay, depending on your region.
Is my payment information secure?
Absolutely. All transactions are encrypted via SSL, and we do not store your credit card details on our servers.
How can I update my shipping address after placing an order?
Contact us right away. If your order hasn’t been shipped, we can update the address on our end.
Can I receive an invoice or receipt for my purchase?
Yes, an email receipt is automatically sent after payment. If you need a formal invoice, just reach out to our support team.
How do I place a bulk or special order?
For larger quantities or custom requests, send us an email with your requirements. We’re happy to discuss bulk pricing and lead times.
Products & Specifications
Below are some common questions about our products
Do your bikes come with all necessary accessories?
Each bike typically includes the battery, charger, tool kit, keys, lock and a manual.
Is assembly required when my bike is delivered?
They arrive about 90% pre-assembled. You’ll attach parts like the handlebar, front wheel, or pedals. A tool kit is included for convenience.
Are there any recommended maintenance tips for the e-bike?
We suggest checking tire pressure regularly, keeping the drivetrain clean and lubricated, and charging the battery indoors at room temperature for maximum longevity.
How does the bike’s design enhance both performance and comfort?
Our frames are engineered with shock-absorbing forks, ergonomic saddles, and balanced geometry—ensuring efficient power transfer and a smoother, more comfortable ride.
Warranty & Service
Below are some common questions about our warranty
What is the warranty period for Evercross e-bikes?
We stand by our products with a 2-year warranty that covers manufacturing defects in the frame, motor, and battery.
What does the warranty cover?
It typically covers defects in materials or workmanship. Wear-and-tear or damage from misuse isn’t included. Refer to our Warranty Policy for specifics.
How do I claim for warranty repairs or service?
Simply contact our customer support with your order number, proof of purchase, and details about the issue. We’ll guide you through the next steps.
Do you offer any service plans or maintenance packages?
While we don’t have formal packages, we can assist with directing you to service partners. Contact us for more info.
Account & Support
Below are some common questions about managing your account.
How do I log in to my account?
Our login process is simple—just enter your email address on our one-page login form, and we'll send you a secure code. There's no traditional registration or password needed.
How do I update my account details?
Once logged in, you can access your profile page to update your information at any time. Simply edit the fields you need to change and save your updates.
What should I do if I don’t receive my login code?
If you experience any issues receiving your code or have trouble logging in, please reach out to our support team via the Contact Us page for prompt assistance.
Where can I find more detailed information about shipping, returns, and warranty policies?
Detailed information is available on our dedicated Shipping Policy, Return Policy, and Warranty Policy pages.