Shipping policy

 

Order Processing Time

• Processing: All orders for in-stock items are processed within 1–2 business days after order confirmation/payment.

• Note: Orders placed on weekends or holidays may experience slight delays, as our warehouse operates Monday through Friday during standard business hours (excluding holidays).

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Shipping & Delivery

At EvercrossBike.com, we are committed to delivering your premium e-bike with prompt and reliable service. We offer free shipping on all e-bike orders to the shipping zones listed below. 

Once your order is dispatched, you will receive a confirmation email with tracking details. Please note that tracking information may take 48–72 hours to update.

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Shipping Zones & Estimated Delivery Times

Total delivery time equals processing time plus shipping time, which varies depending on your location.

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Order Tracking

• Notification: Once your order has been shipped, you will receive an email with a tracking number.

• Update: Tracking data may take 48–72 hours to update. If tracking details are not visible immediately, please check back later.

• Assistance: If you have difficulty tracking your package, please contact us at info@evercross.bike and we will resolve the issue within 48 hours (excluding weekends and holidays).

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Delivery Delays

If your order is delayed beyond the estimated delivery time, please contact us at info@evercross.bike. We will work closely with our shipping partners to investigate and expedite your delivery.

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Order Cancellations & Changes

• Before Shipment:

  • You may request an address change or cancel your order without any fee if done before a tracking number is provided.

• After Shipment:

  • Once an order is shipped, we cannot modify or cancel it.

  • Any cancellation or address change requests made after shipment are subject to our Terms of Service.

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Customs, Taxes, and Import Duties

• Responsibility: Orders delivered internationally may incur customs fees, import duties, or taxes imposed by your country’s customs authority. These charges are the responsibility of the recipient.

• Information: We have no control over these fees. Please contact your local customs office for more details.

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Additional Shipping Information

• Non-Delivery: Due to courier limitations, we currently do not ship to certain remote areas or islands (e.g., Sicily, Sardinia, Corsica). Please verify your destination before placing an order.

• Holiday Shipping: During public holidays, processing and delivery times may be affected. We appreciate your patience in these instances.

• Multiple Shipments: If your order contains multiple items, they may be shipped separately. You will receive separate tracking numbers if this is the case.

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Returns & Liability

• Returns: Customers are responsible for return shipping costs. We recommend using a trackable shipping service and purchasing shipping insurance.

• Liability: EvercrossBike.com is not liable for any items lost, stolen, or damaged in transit. If your order is lost, damaged, or not received within 7 business days after shipment, please contact us for assistance.

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Contact Information

For any questions or concerns regarding shipping, please contact our customer support at:

• Email: info@evercross.bike

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This Shipping Policy is designed to ensure a clear understanding of our shipping procedures, delivery timelines, and responsibilities. We appreciate your business and are committed to providing a premium shopping experience with EvercrossBike.com.