Refund policy

Order Cancellation

• Before Shipment:
  You can cancel your order without penalty at any time before shipment. Please contact us immediately at info@evercross.bike. We will issue a full refund.

• After Shipment:
  Once your order has been shipped, cancellation is no longer possible. You may return the item following our return policy guidelines.

Return Policy

Eligibility

• You have the right to return products within 14 days after delivery.

• To be eligible for return, the product must be:

  • Unused and in the same condition as received.

  • In the original packaging with all accessories (chargers, keys, hardware, etc.).

• Custom-order or personalized items are not eligible for return or refund.

Return Shipping Fees

• Customer Responsibility: If the return is due to customer reasons (e.g., change of mind), the customer must bear the return shipping costs.

• Evercross Responsibility: If the return is due to our error (e.g., incorrect, damaged, or defective items), we will cover the return shipping fees.

Return Process

1. Initiate a Return: Contact us at info@evercross.bike with your order number, reason for return, and photos or videos (if applicable).

2. Approval & Instructions: Await confirmation and return instructions from our customer service.

3. Shipping: Send your return using a trackable service. Properly secure and package the product to avoid transit damage.

Refunds

• Once your return is received and inspected, we will notify you via email regarding approval or rejection of your refund.

• If approved, the refund will be processed to your original payment method within 5 business days.

Late or Missing Refunds

• Check your bank account again.

• Contact your credit card company; refunds may take additional processing time.

• If you still haven’t received your refund after these steps, please contact us at info@evercross.bike.

Non-Refundable Items

The following items cannot be returned or refunded:

• Products purchased from unauthorized dealers or individuals.

• Items damaged due to misuse, neglect, or unauthorized modification.

• Gift cards.

• Insurance products.

• Non-physical products (digital goods, licenses, etc.).

Damaged or Defective Items

• Contact us immediately at info@evercross.bike with photographic or video evidence.

• We will assess and resolve the situation promptly by providing a replacement or refund, including all associated shipping costs.

General Information

• We recommend using a tracked shipping service and purchasing shipping insurance when returning items. We cannot guarantee receipt of returned items without tracking.

• Items returned without prior authorization from Evercross may not be accepted.

Scope of Policy

• This return policy applies only to products purchased directly from EvercrossBike.com. Items purchased through other sales channels are subject to their respective policies.

For questions or assistance regarding returns, cancellations, or refunds, please contact:

Customer Service:
Email: info@evercross.bike

We appreciate your business and are committed to providing a premium experience from purchase to after-sales support.